We are so thankful for your HOPE Sponsorship, and for your interest in the HOPE Packs program.  We are committed to maintaining your trust and confidence.  We do not sell, trade, or rent your personal information to others. The following online privacy policy is to protect and secure the personal information you provide to our ministry online.

The goal of our privacy policy is to make sure you are aware of our security practices and to inform you of the ways your information is collected and used. We also provide you with the opportunity to remove your name from our mailing list, if you desire to do so.

How do we collect information from hopepacks.com?

The HOPE Packs website was designed so that visitors could anonymously find helpful information about this ministry to support children in need and people with disabilities. No information is collected in these instances. Information is only collected when you complete a form on the hopepacks.com website, including the online donation or sponsorship form, e-mail sign-up, and information request forms. The only information we are able to collect is information that you submit.

How is this information used?

The HOPE Packs program at Elim Christian Services uses your submitted information to understand your needs and provide you with better service. We may use your information to complete a transaction, issue you an income tax receipt for a donation, or to update you on ministry projects and activities.

As of no later than January 1, 2009, HOPE Sponsors will be able to access account information online, and be able to make changes to that information, including: 

• Name and address information
• Credit card or banking information
• Sponsorship level (increase or decrease sponsorship)

All such information will be stored on a secure server. Credit card numbers are used only for donation or payment processing and are not retained for any other purposes. We also provide you the opportunity to remove your name from our mailing list, if you desire to do so.

The information given by our online visitors is never rented, traded, or sold.  Use of personal information will be limited to the internal purposes of Elim Christian Services and its HOPE Packs program, and used only to further ministry activities and purposes.

How does the HOPE Packs program protect the information I provide? 

We are committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  All of the data we collect is protected against unauthorized access by secure encrypted channels and other security measures.  Once we receive your credit card information, it is accessible only to a small number of trusted Elim Christian Services staff who have been specially trained in processing this information.

How do I remove my name from your mailing list?

The HOPE Packs website gives you the opportunity to remove your name from our mailing list so that you do not receive any future communications from our ministry. If you desire to remove your name, email your name, address, and email address to info@elimcs.org. To do so by mail, please enclose the full copy of your address label(as it appears on your mail from Elim) and send it to:

    HOPE Packs Program
    c/o Elim Christian Services
    13020 S. Central Ave.
    Palos Heights, IL 60463

If you determine that information in our database is inaccurate or it has changed, you may modify the previously provided information by emailing info@hopepacks.com.